Tacy J Christensen

4999 W Shooting Star Ave. West Jordan, Utah 84081 (801) 386-0241-Cell

mailto:tacyc45@gmail.com

www.linkedin.com/pub/tacy-christensen/13/bab/578

 

 

                                                     Professional Profile

Versatile Operations Specialist Professional with 24+ years’ experience in the Healthcare industry working with Service/Sales. I am a dynamic go-getter, team player with emphasis on quality, value and continuous improvement. I am self-driven, motivated and enthusiastic with years of excellent customer service experience communicating directly with customers and leadership teams. I was selected by GE leadership to attend a Leadership Development Course in Crotenville NY due to special projects and the ability to bring them in on time, under budget showing outstanding results. Dedicated to mentoring – continually build strong multi-dimensional teams and “growing” individuals personally & professionally.

 

Professional Skills & Abilities

Project Management

·  Proficient in overseeing multiple functions operating at the same time in terms of:

Employees        EquipmentTransportation

·  Practiced in working with a wide variety of vendors including:

Price NegotiationContracts        Delivery Coordination

·  Skilled in using extensive databases to plan, track, report, and coordinate large-scale projects.

·  Developed and implemented quality metrics to drive improvement and business results.

 

Management

·  Adept in managing multi-dimensional professional teams utilizing personal strengths during assignment phase.

·  Extensive experience meeting tight timelines with assigned personal of varying skill levels – from entry level to more advance.

·  Practiced in all phases of personnel management including:

InterviewTrainingEvaluation  DiscipleDischarge

 

Customer Service

·  Developed a long line of “repeat customers” due to outstanding customer service and product delivery.

·  Accomplished in “listening” to customer wants and matching/upgrading with product suggestions.

·  Utilized excellent organizational skills to arrange, coordinate, execute, and control large gatherings.

 

Education

University Phoenix– B.S. in Business Management

Crotenville Leadership Institute – New Leader Development Course

 

 

 

 

 

 

 

 

Computer Skills

·  Proficient in the use of Microsoft Office to include correspondence, email and mail merge, Excel, Word. Access, Power Point and Outlook.

·  Skilled in using Excel spreadsheets to scrub, coordinate, track, and report critical data essential for precise data management.  Wrote and used macros in order to alleviate redundant keystrokes when completing large amounts of data entry.

o  Adapted quickly and easily to using industry specific databases such as Access, Clarify, Medusa, Oracle and Siebel.

 

Employment History

 

 

05/11 – 08/15             Operations Specialist, GE HEALTHCARE, Salt Lake City, UT.

                                           Job Description:

·   Responsible for zone Metrics/data analysis, customer communications, and organizational policies and procedures Maintain Leads/Opportunities in Sales Force.

·   Project Management skills, led several projects as an operations leader.

·   Provided exceptional operational support to West Zone Service leadership and 400+ Field Engineers.

·   Continually maintain and report all key metrics to the West Zone leadership team.

·   Responsible for West Zone Siebel Database implementation and Siebel 8.1 go-live.

·   Managed vendors responsible for tools and parts movements and ensured correct invoicing.

·   Responsible for annual zone tool requests, including budgeting and purchasing.

·   Supported all FDA (Federal Drug Administration), Ge Healthcare and GMED audits for all compliance needs.

·   Drove 100% EHS and QMS training compliance within the West Zone.

·   Drove and managed annual inventory as well as led national audits in the West Zone.

·   Drove Zone wide customer scheduling and dispatching per customer contracts to ensure quality and compliance.

·   Excellent organizational, project management and time management skills, including multitasking.

·   Driven by tasks and goals.

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09/05 – 12/11                  Zone Service Coordinator, OEC Medical Systems, Salt Lake City, UT

                                          Job description:

·  Support 40+ field engineers with a variety of daily tasks

·  Provide External Client support by assisting/providing them with equipment service history, invoicing, questions with regards to FMI’s (Field Modification Instructions) etc.

·  Actively participated in a process lean workout to identify waste and possible financial impact.

·  Reviewed service records in Siebel (service records database) for accuracy.

·  Scheduled workshops/demos and installs with engineers to support sales

·  Actively participated in a process lean workout to identify waste and possible financial impact.

·  Work directly with customer on all issues needing resolution.

·  Open all install request for sales and maintained customer install base.

·  Assisted Field Engineer and sales with customer installs.

·  Responsible to audit, edit and update internal policies and procedures ensuring Quality Assurance (QA) compliance.

·  Billing for West and Central service zones to achieve revenue targets.

·  Run Reports and analyze data for Field Engineers metrics.

·  Worked well as an individual contributor or team member.

·  Provided excellent team support.

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10/03 – 06/05           Customer Service Representative OEC Medical Systems, Salt Lake city UT

                                  Job Description:

·  Open service call for customers.

·  Maintained the Install database.

·  Maintain install paperwork manager (for FDA purposes). Managed FDA forms for all GE/OEC installs performed by GE/OEC Field Engineers to ensure QA compliance.

·  Responsible to audit, edit and update internal policies and procedures ensuring QA compliance.

·  Created customer dispatches and D&A (disposal and accessories) orders.

·  Verify service record accuracy from Clarify in order to permanently retire the old database.

·  Actively working on OTR process improvement to identify gaps not only to be more effective but also to ensure quality compliance.

 

 

 

 

02/97 – 06/05           Final inspection OEC Medical Systems, Salt Lake city UT

                                   Job Description:

·  9600/6600 medical advice system test per quality procedure.

·  Final staging required verification of correct initial Boot-up configuration, complete quality and internal components system labeling, paint quality, ship kits correctly configured for destination city, state, country and accessories correct per order configuration.

·  Responsible for Device History Records.

·  Install Paperwork manager (for FDA purposes). Managed FDA forms for all GE/OEC installs performed by GE/OEC Field Engineers to ensure QA compliance.

·  Responsible to audit, edit and update internal policies and procedures ensuring QA compliance.

·  Created customer dispatches and D&A orders.

·  Verify service record accuracy from Clarify in order to permanently retire the old database.

·   Actively working on OTR process improvement to identify gaps not only to be more effective but also to ensure quality compliance.

 

 

02/90 – 02/97           Final Inspector OEC Medical Systems, Salt Lake city UT

                                   Job Description:

·  Ensure Parts received were within specification tolerance and requirements prior to receiving acceptance and manufacturing distribution.

·  Participated in and supported all physical inventory audits.

·  Reviewed incoming orders for acceptable terms and requested delivery dates.

·  Coordinate material movements as needed to support quality initiatives and production requirements.

·  Verify and keep records on incoming shipments.

·  Input all shipment information into receiving database.

·  Coordinate material movements as needed to support quality initiatives and production requirements.

·  Unpack and examines incoming shipments, rejects damaged items, records shortages, and corresponds with shipper to rectify damages and shortages.

·  Route items to various internal departments and areas for manufacturing projects.

·  Certified forklift operator.